How to Submit a Dispute Ticket on LoongBuy
When you receive items that don't meet quality standards or arrive damaged, LoongBuy's dispute system provides essential protection for your purchases. This comprehensive guide will walk you through the entire process of submitting dispute tickets, from initial documentation to final resolution.
When Should You Submit a Dispute?
File a dispute ticket in these common scenarios:
- Quality Control (QC) Failure:
- Damaged Goods:
- Missing Items:
- Wrong Items:
- Significant Flaws:
- Damaged Goods:
The Step-by-Step Dispute Process
Step 1: Document the Issue
Before submitting your ticket, gather clear evidence:
- Take high-quality photos of damaged areas or defects
- Record videos showing the issue from multiple angles
- Keep original packaging and labels
- Note specific order details (order number, purchase date)
Step 2: Log into Your LoongBuy Account
Access your account dashboard and navigate to the "Orders" section. Locate the specific order requiring dispute resolution.
Step 3: Initiate the Dispute Ticket
Click the "Submit Dispute" button next to your order. You'll be directed to the dispute form where you'll provide detailed information about your issue.
Step 4: Complete the Dispute Form
Fill out all required fields thoroughly:
- Dispute Type:
- Description:
- Desired Resolution:
- Evidence Upload:
- Description:
Step 5: Upload Supporting Evidence
Attach clear, well-lit images that showcase:
- Overall product condition
- Close-ups of specific damages or defects
- Packaging materials and labels
- Comparison shots (if applicable)
Tip: Upload files in JPG, PNG, or MP4 format. Keep file sizes under 10MB each.
Step 6: Submit and Track Your Ticket
After submission, you'll receive a confirmation email with your dispute ticket number. Use this to track progress through your account dashboard.
What Happens After Submission?
Initial Review (1-2 Business Days)
LoongBuy's support team will acknowledge your ticket and begin their preliminary assessment. They may request additional information if needed.
Investigation Period (3-7 Business Days)
The team thoroughly examines your evidence and may contact the supplier for additional details. Regular updates will be provided through your ticket portal.
Resolution Phase
Based on their findings, LoongBuy will propose one of these resolutions:
- Full or Partial Refund
- Product Replacement
- Store Credit
- Return Shipping Label
Tips for a Successful Dispute
- Act Quickly:
- Be Detailed:
- Stay Professional:
- Respond Promptly:
- Keep Records:
- Be Detailed:
Your Protection Comes First
LoongBuy's dispute system ensures you don't have to accept substandard products. By following this guide, you can confidently navigate the dispute process and secure the compensation or resolution you deserve. Remember that comprehensive documentation and clear communication are key to achieving satisfactory outcomes.
For additional assistance, visit LoongBuy's Help Center or contact customer support directly through your account dashboard.